Holiday Special: Free Shipping on all orders Black Friday 11/27 through Cyber Monday 11/30!!!

Shipping Policy

*Shipping Notification*  Due to the busy holiday season, orders may ship up to a full business day after placement e.g. orders placed Monday may ship Tuesday. Expedited orders placed by 3pm EST will ship same business day. The day of order processing does not count towards days of transit. The weekend does not count towards days of transit. Please ship to a secure location. To save on transit time and shipping costs, please  visit our Retail Locator to find stores in your area. 

General Shipping

Eagles Nest Outfitters’ operating hours are Monday through Friday, between the hours of 9am-5pm EST. If you are unable to reach ENO between these hours, please leave a voice message and someone will return your call as soon as possible. We can also be reached by email through our Contact Us page.

ENO currently ships to the United States as well as the American territories and military addresses. For information on international shipments, please see our distributors below.

ENO offers free UPS Ground shipping orders over $150.

Orders must be shipped to a physical address within the US only. Shipping internationally or to PO Boxes is not available at this time.

ENO is not responsible for lost or stolen packages. As UPS/USPS does not require a signature, we do recommend shipping to a secure location.

We accept American Express, Visa and MasterCard.


All packages are shipped from western North Carolina. Please refer to the UPS transit map below for estimated UPS ground delivery.

Transit Times

We will make every effort to ship web orders same day if the order is placed by 1:00 PM EST. Orders placed Fridays after 2:00 PM EST will ship the following Monday. Expedited orders placed after 3.00pm EST will ship the following business day. Day of processing and UPS pickup does not count towards days of transit.


United Parcel Service-UPS

Our primary shipping provider is the United Parcel Service (UPS). Expedited shipping services are available and include 1 day, 2 day and 3 day delivery. These options are available at checkout and pricing will be calculated based on location and weight. ENO does not determine shipping costs. Saturday delivery is not available. UPS is unable to deliver to United States Postal Service boxes. UPS is closed weekends and major holidays.

Tracking information will be emailed to the billing email address on file at the time the order is processed. Please check all spam mail folders, as this email is sometimes filtered. If you do not receive this information within 72hrs, please email [email protected]


AK/HI/Military/American Territory Shipping

United States Postal Service-USPS

We now offer USPS shipping to Alaska, Hawaii, US territories and military addresses. Shipping options available are Priority (2-4 day transit) and Priority Express (1-2 day transit). These options are available at checkout and pricing will be calculated based on location and weight. ENO does not determine shipping costs. Shipping outside the continental US is not eligible for free shipping.

International Shipping

The ENO website does not currently offer international shipping though one of our international distributors or retailers can accommodate you!

Australia/New Zealand – ENO Australia Facebook or Email Contact [email protected]

Austria/Germany – Haengematten Shop

Canada – Elevation Industries

Costa Rica – ENO Costa Rica

Hong Kong – Ying Cheong Leather Goods

Indonesia – Backcountry Light or Email Contact [email protected]

Japan – Sun West

Lebanon – Camping Without Borders

Panama/Colombia/Ecuador – Grupo Sport

Taiwan – 100 Mountain


For any additional information, please call us at 828-252-7808.