Free Shipping on Orders Nov 25 - Dec 22 *Happy Holidays!*

Shipping Policy

General Information

Eagles Nest Outfitters’ operating hours are Monday through Friday, between the hours of 9am-5pm EST. If you are unable to reach ENO between these hours, please leave a voice message and someone will return your call as soon as possible. We can also be reached by email through our Contact Us page.

ENO currently ships to the United States as well as the American territories and military addresses. For information on international shipments, please see our distributors below.

All packages are shipped from western North Carolina. Please refer to the UPS transit map below for estimated UPS ground delivery.

Due to policy changes related to online sales, all orders may be subject to sales tax.

ENO offers free standard UPS shipping for orders over $150.

ENO is not responsible for lost or stolen packages. As UPS does not require a signature, we do recommend shipping to a secure location.

We accept American Express, Visa and MasterCard.

Transit Times & Shipping Options

UPS Ground – 2-5 business day transit, delivers Monday through Friday.

UPS SurePost – 2-5 business day transit, delivers to PO Boxes Monday through Saturday.

UPS 2nd Day Air – Guaranteed 2 business day transit, delivers Monday through Friday. To receive product for the weekend, orders must be placed by Wednesday at 3pm EST for a Friday delivery.

UPS Next Day Air – Guaranteed 1 business day transit, delivers Monday through Friday. To receive product for the weekend, orders must be placed by Thursday at 3pm EST for a Friday delivery.

USPS Priority – Available for Alaska, Hawaii, American Territories and military addresses only. 1-4 business day transit, delivers Monday through Saturday.

USPS Priority Express – Available for Alaska, Hawaii and the American Territories only. 1-2 business day transit, delivers Monday through Saturday.

We will make every effort to ship web orders same day if the order is placed by 1:00 PM EST. Orders placed Fridays after 2:00 PM EST will ship the following Monday. Expedited orders placed after 3.00pm EST will ship the following business day. Day of processing and UPS pickup does not count towards days of transit.

United Parcel Service

Our primary shipping provider is the United Parcel Service (UPS). Expedited shipping services are available and include next day and two day delivery. These options are available at checkout and pricing will be calculated based on location and weight. ENO does not determine shipping costs. Saturday delivery is not available. UPS is closed weekends and major holidays.

Tracking information will be emailed to the billing email address on file at the time the order is processed. Please check all spam mail folders, as this email is sometimes filtered. If you do not receive this information within 72hrs, please email [email protected]

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International Shipping

The ENO website does not currently offer international shipping though one of our international distributors or retailers can accommodate you!

Australia/New Zealand – ENO Australia or Email Contact [email protected]

Austria/Germany – Haengematten Shop

Canada – Elevation Industries or Email Contact [email protected]

Costa Rica – ENO Costa Rica

Hong Kong – Ying Cheong Leather Goods

Indonesia – Backcountry Light or Email Contact [email protected]

Japan – Sun West

Korea – Outdoor Bridge

Lebanon – Camping Without Borders

Taiwan – 100 Mountain

United Kingdom – Blackleaf

Africa (Angola, Cameroon, the Central African Republic, Chad, the Republic of the Congo, the Democratic Republic of the Congo, Equatorial Guinea, Gabon and São Tomé and Príncipe) – Bubalo Trading

 

For any additional information, please call us at 828-252-7808.