ENO Shipping Policy
Eagles Nest Outfitters' operating hours are Monday through Friday, between the hours of 9am-5pm EST. ENO is closed weekends and major holidays and does not offer shipping during this time.
All packages are shipped from North Carolina. Please refer to the UPS map below for estimated UPS ground delivery. Please note that this refers only to estimated time in transit and does not include processing time. Please refer to your UPS tracking number for estimated date of delivery.
For orders placed Tuesday through Thursday, please allow up to 24 hours processing time. Orders placed Friday through Monday may take up to 72 hours of processing time. If you're in a time crunch, you can also check out a retailer in your area! Retail Locator
United Parcel Service-UPS
Our primary shipping provider is the United Parcel Service (UPS). Expedited shipping services are available and include 1 day, 2 day and 3 day delivery. These options are available at checkout and pricing will be calculated based on location and weight. ENO does not determine shipping costs. Free UPS Ground shipping is available for orders placed over $150 within the continental US. Saturday delivery is not available, and UPS is unable to deliver to United States Postal Service boxes.
Tracking information will be emailed to you from UPS at the time the label is generated. Please check all spam mail folders, as this email is sometimes filtered. If you do not receive this information within 72hrs, please email firstname.lastname@example.org. ENO is not responsible for lost or stolen packages. As UPS Ground does not require a signature, we do recommend shipping to a secure location.
International & APO/AP/AE Shipping-United States Postal Service-USPS
We offer shipping through the US Postal Service and UPS Worldship to international and military addresses. International shipping at this time includes US Virgin Islands, Puerto Rico, American Samoa and Canada. This shipping option is not available through the website, so please email us at email@example.com for details. In your email, please include your shipping/billing address and the specific products you would like to order. We will respond with a shipping quote as soon as possible and complete your order via email. For more information on shipping services, please visit www.usps.com or www.ups.com.
If you would like any ENO product to be shipped to an international or military address, please click on the link below and complete the APO Shipping Order Form. Once completed, email the form to firstname.lastname@example.org and a representative will contact you ASAP. Please note that ENO is not responsible for any additional customs fees or taxes. If an order is refused for any reason, you will be refunded for your order less the original shipping plus return shipping costs. For any additional information, please call us at 828-252-7808.